Social Support Lead, Trust and Safety Compute
Customer Service
Austin, TX, USA · Kirkland, WA, USA
Posted on Sep 21, 2026
info_outline
In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Kirkland, WA, USA; Austin, TX, USA. - Health, dental, vision, life, disability insurance
- Retirement Benefits: 401(k) with company match
- Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
- Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
- Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
- Baby Bonding Leave: 18 weeks
- Holidays: 13 paid days per year
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 7 years of experience in operations, Trust & Safety, policy, program management or related fields.
- 3 years of experience in social media monitoring/support, incident management, policy, crisis communications, or business strategy.
- 3 years of experience overseeing vendor-led operational workflows and driving process improvements with an AI first approach.
Preferred qualifications:
- Experience managing "corporate crisis" level events with potential legal or regulatory implications.
- Experience managing high-pressure stakeholders and coordinating responses across Legal, PR, and Engineering functions.
- Ability to evaluate unprecedented situations and generate new methods for resolution.
- Exceptional communication and stakeholder management skills, with the ability to influence senior leadership under pressure.
- Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.
- Proficiency in data visualization and social management tools.