Social Support Lead, Trust and Safety Compute

Apigee
Apigee

This job is no longer accepting applications

See open jobs at Apigee.See open jobs similar to "Social Support Lead, Trust and Safety Compute" Third Point Ventures.

Customer Service

Austin, TX, USA · Kirkland, WA, USA

Posted on Sep 23, 2026
In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees.
Benefits for this role include:
  • Health, dental, vision, life, disability insurance
  • Retirement Benefits: 401(k) with company match
  • Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
  • Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
  • Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
  • Baby Bonding Leave: 18 weeks
  • Holidays: 13 paid days per year
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Kirkland, WA, USA; Austin, TX, USA.

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 7 years of experience in operations, Trust & Safety, policy, program management or related fields.
  • 3 years of experience in social media monitoring/support, incident management, policy, crisis communications, or business strategy.
  • 3 years of experience overseeing vendor-led operational workflows and driving process improvements with an AI first approach.

Preferred qualifications:

  • Experience managing "corporate crisis" level events with potential legal or regulatory implications.
  • Experience managing high-pressure stakeholders and coordinating responses across Legal, PR, and Engineering functions.
  • Ability to evaluate unprecedented situations and generate new methods for resolution.
  • Exceptional communication and stakeholder management skills, with the ability to influence senior leadership under pressure.
  • Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.
  • Proficiency in data visualization and social management tools.

This job is no longer accepting applications

See open jobs at Apigee.See open jobs similar to "Social Support Lead, Trust and Safety Compute" Third Point Ventures.
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