Minimum qualifications:

• Bachelor's degree in Business, External Communications, PR, Brand Marketing or a related field, or equivalent practical experience.
• 10 years of experience in a customer or client-facing role supporting social operations, community operations, trust and safety, escalations or a related front-line operations role.
• 7 years of experience managing operations and leading cross-regional teams.

Preferred qualifications:

• Experience managing high-profile escalations or external communications, with a strong editorial eye for the YouTube brand voice, tone, and public perception.
• Deep familiarity with the YouTube creator ecosystem, social media and product suite, including trending online cultural topics.
• Exemplary executive presence with a history of writing succinct, high-quality, C-suite-ready reports and successfully influencing director-level and above cross-functional stakeholders.
• Demonstrated ability to influence without authority and coordinate rapid, real-time responses across highly matrixed, cross-functional partners under pressure.
• Willingness and operational capability to support your team ad-hoc, via on-call rotation model to resolve critical P0 incidents on weekends.