Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 2 years of experience in a customer or client-facing role supporting incident response, crisis management, online escalations, trust and safety operations, PR, or external communications.

Preferred qualifications:

• Experience with YouTube creators, digital platform culture, and in managing high-stakes de-escalation of sensitive creator issues.
• Experience as a working incident manager in a fast-paced environment, including coordinating live incidents and sending executive alerts during off-hours.
• Ability to use social listening tools, boolean queries, and volume analytics to detect emerging brand risks and inform response strategies.
• Ability to partner across PR, Legal, Trust and Safety, Product, and Engineering teams to drive resolution for critical platform incidents.
• Excellent editorial judgment aligned skills with YouTube’s brand voice, with ability to translate complex product and policy issues into empathetic, trusted messaging.