We are seeking a highly skilled System Administrator / Helpdesk Technician with over 5 years of experience to join our dynamic team. The ideal candidate will possess a comprehensive understanding of administering and supporting laptops in an enterprise environment, coupled with exceptional troubleshooting skills for network connectivity issues.

You will have:

Minimum of 5 years of experience in system administration and helpdesk support.
Excellent communication and interpersonal abilities.
Strong analytical and problem-solving skills.
Ability to work in rotating shifts and participate in on-call duties as required.
Relevant certifications (e.g., Microsoft, Cisco, CompTIA) are a plus.
You will definitely possess these technical skills:
Experience with Microsoft 365, Okta, Virtualization, Fleet/osQuery, JIRA/Confluence, MDM, cloud hosting, Zoom, Box, and various operating systems.
Proficiency in networking technologies, including Juniper, Meraki, and familiarity with AD, DNS, DHCP, LDAP, SSO, TCP/IP.
Previous experience in a helpdesk or system administration role.
Telephony, Mail Flow, and Proofpoint Email Protection experience is a plus.
Proficiency in using ticketing systems for issue tracking and resolution.
Ability to work effectively in a fast-paced, collaborative environment.
Strong commitment to continuous learning and professional development.

Bird’s eye view of your role –

Administer and provide technical support for users and laptops in an enterprise environment. This will include troubleshooting hardware and software issues, system configurations, and user account management. Most of this support will be for remote users, and a mix of Windows, Mac, and Linux.
Help manage networking infrastructure (e.g., Juniper, Meraki).
Troubleshoot network connectivity issues.
Install, configure, and maintain software and hardware systems.
Utilize tools such as Microsoft 365, Okta, Virtualization (e.g., VMware or Proxmox), Fleet/osQuery, JIRA/Confluence, MDM (e.g., Intune, Jamf), cloud hosting (e.g., Azure, AWS), Zoom, Box.

What will you bring –

This role will work in rotating shifts in a 24x7 environment and on-call work.

The ideal candidate is an applications/tools expert. This is somebody who can help provide input on best practices and give solid answers based on experience and research. You’ll know most of the tools listed here well and have some networking experience. This is a systems administration / helpdesk role, where you will be part of a team with a variety of responsibilities, including the entire lifecycle of company laptops, servers, in-house and cloud services, etc.

Who are we –

Aryaka is the leader and first to deliver Unified SASE as a Service, the only SASE solution designed and built to deliver performance, agility, simplicity and security without tradeoffs. Aryaka meets customers where they are on their unique SASE journeys, enabling them to seamlessly modernize, optimize and transform their networking and security environments. Aryaka’s flexible delivery options empower enterprises to choose their preferred approach for implementation and management. Hundreds of global enterprises, including several in the Fortune 100, depend on Aryaka for cloud-based software-defined networking and security services. For more on Aryaka, please visit www.aryaka.com.

Why Aryaka –

We have won “Great Places to Work” World-Wide for 4 consecutive years because we have an amazing company culture that is inviting, collaborative, supportive, and inclusive to our employees. We encourage our employees to expand their knowledge base and provide the tools to help them get there. We are always innovating and looking at ways to improve and expand, and we listen to our employees and their ideas. We have an amazing group of very respected “Thought Leaders” who are always open to mentoring. We consider ourselves great Corporate Citizens which we show through our “Women In Technology” Program and “AryakaCares” Program as well as others. Our Benefits are World-Class, we have unlimited PTO, and a flexible work structure to allow you to maximize on your work/life balance. As Aryakans, we are 100% dedicated to being an equal opportunity employer and supporter of Diversity, Inclusion, and Belonging.

Aryaka Networks, Inc. is an equal opportunity employer and supporter of Diversity, Inclusion, and Belonging. All candidates from all backgrounds, ethnicities, genders, and gender identities are strongly encouraged to apply. Aryaka considers the "whole person" without regard to race, color, religion, sex, national origin, physical or mental disability, or veteran status.

Third-Party Agency Notice: Aryaka does not accept unsolicited resumes from 3rd party agencies. Should any agency send a resume to any employee within Aryaka without explicit invitation, the resume will be considered a gift, and no fee will be paid. All agencies must have a signed contract from Talent Acquisition management prior to any engagement.

Apply now

See more open positions at Aryaka

Privacy policy Cookie policy