We are looking for a Customer Success Operations Analyst to support our customer success team by driving operational efficiency, analyzing key metrics, and ensuring scalable processes that enhance the customer experience. The ideal candidate will have a strong analytical mindset, a passion for process improvement, and the ability to work cross-functionally to optimize customer success operations.

You will have -

BE/MBA degree
6+ years of experience in Customer Success Management, and/or Business Strategy

Good for you to have –

Demonstrated competence in Salesforce administration and reporting
Demonstrated ability to interact with customers over calls or emails.
Demonstrated ability to build strong working relationships across all levels of the organization.
Demonstrated strong project management experience abilities in supporting a diverse portfolio of clients.
You will possess these technical skills –
Demonstrated Microsoft Office suite competence, specifically Excel and Power Point, competence
Telco background with circuits experience
Demonstrated ability to analyses customer data to identify best practices.

Bird’s eye view of your role –

Aryaka, the Cloud-First WAN company, brings agility, simplicity and a great experience to consuming the WAN-as-a-service. An optimized global network and innovative technology stack delivers the industry’s #1 managed SD-WAN service and sets the gold standard for application performance. Aryaka’ s Smart Services platform offers connectivity, application acceleration, security, cloud networking and insights, leveraging global orchestration and provisioning. The company’s customers include hundreds of regional and global enterprises including several in the Fortune 100.

The Asst. Manager – LMS Operations- works closely with Sales management and other key leadership in the Sales, Marketing, Support, and legal organizations.
The Asst. Manager – LMS Operations is responsible for building relationship with customer and optimize the customer experience. Gathers requirement details from customers, is responsible for all follow ups and share details on work completion.
He/ She analyses customer data to identify the best practices. The CSM must know the Company’s products inside and out.
Helps customers plan and understand the best ways to utilize their software or products based on the customer’s business needs or business plans.
The CSM is not focused on making sales, but rather on educating their customers on the flexibility and capabilities of Aryaka’s software and services so customers are encouraged to continue using Aryaka’s services.

What will you bring –

Demonstrated competence in Salesforce administration and reporting
Demonstrated Microsoft Office suite competence, specifically Excel and Power Point, competence
Telco background with circuits experience.

What are your performance objectives –

Aid in tracking and reporting territory coverage models
Knowledge of Account, Opportunity, and Territory Alignment in Salesforce
Answer reporting requests using Salesforce.com
Liaison between Sales and other functional groups including Legal, Product, Finance, and Support
Provide ad hoc analysis to Management as requested
Assist in the pursuit of data cleanliness (in Salesforce)
Balances multiple priorities and deadlines
Participates in daily and weekly team meetings and conference calls
Circuit Inventory management – Account True ups
Order processing – Opportunity management – working with field to ensure quotes are accurate and approved based on standard T&C’s as well as Closing Won/Lost Opportunities
Perform other duties and projects as assigned.

What is in it for you? (EVP – Employee Value Proposition) –

Work for a global, fast-growing SD-WAN innovator
Be a part of a company culture that embraces diversity and inclusivity
Aryaka was named one of the INC. magazines best places to work for 2020

Who are we –

Aryaka is the leader and first to deliver Unified SASE as a Service, the only SASE solution designed and built to deliver performance, agility, simplicity and security without trade-offs. Aryaka meets customers where they are on their unique SASE journeys, enabling them to seamlessly modernize, optimize and transform their networking and security environments. Aryaka’s flexible delivery options empower enterprises to choose their preferred approach for implementation and management. Hundreds of global enterprises, including several in the Fortune 100, depend on Aryaka for cloud-based software-defined networking and security services. For more on Aryaka, please visit www.aryaka.com.

Why Aryaka

We have won “Great Places to Work” World-Wide for 4 consecutive years because we have an amazing company culture that is inviting, collaborative, supportive, and inclusive to our employees. We encourage our employees to expand their knowledge base and provide the tools to help them get there. We are always innovating and looking at ways to improve and expand, and we listen to our employees and their ideas. We have an amazing group of very respected “Thought Leaders” who are always open to mentoring. We consider ourselves great Corporate Citizens which we show through our “Women In Technology” Program and “Aryaka Cares” Program as well as others. Our Benefits are World-Class and a flexible work structure to allow you to maximize on your work/life balance. As Aryakans, we are 100% dedicated to being an equal opportunity employer and supporter of Diversity, Inclusion, and Belonging.

Third-Party Agency Notice: Aryaka does not accept unsolicited resumes from 3rd party agencies. Should any agency send a resume to any employee within Aryaka without explicit invitation, the resume will be considered a gift, and no fee will be paid. All agencies must have a signed contract from Talent Acquisition management prior to any engagement

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