We are seeking a highly skilled Mac Expert for a System Administrator / Helpdesk Technician role with at least 5 years of experience providing comprehensive support for Mac laptops. The ideal candidate will possess strong proficiency in JAMF and Apple Business Manager, along with a solid understanding of software and hardware installation and configuration. This role will require professional experience with Windows, networking, and Microsoft 365, in addition to previous use of a ticketing system.

You will have:

Minimum of 5 years of experience providing technical support and administration for Macintosh systems in an enterprise environment.
Proficiency in JAMF and Apple Business Manager for Mac device management and deployment.
2+ years demonstrated experience administration and troubleshooting complex IT servers, applications, and services.
Strong knowledge of software and hardware installation and configuration.
Professional experience with Windows operating systems, networking protocols, and Microsoft 365 suite.
Knowledge of IT security best practices and compliance standards (e.g., GDPR, PCI).
Previous experience using a ticketing system (e.g., ServiceNow, Zendesk) for IT support management.
Excellent communication skills, both written and verbal, with the ability to effectively interact with users at all levels of the organization is a must.
Strong problem-solving abilities and a proactive approach to resolving technical issues.
Ability to work independently and collaboratively in a fast-paced, team-oriented environment.

Good for you to have:

Experience with virtualization technologies (e.g., VMware, Proxmox).
Familiarity with scripting languages such as PowerShell or Bash.
Okta, JIRA, or telephony experience is a plus.
Apple Certified Support Professional (ACSP) or JAMF Certified Associate certification is a plus

Bird’s eye view of your role:

Administer and provide technical support for all users and laptops with a focus on Mac. This will include troubleshooting hardware and software issues, system configurations, and user account management. Most of this support will be for remote users.
Administer and maintain JAMF and Apple Business Manager to ensure efficient deployment and management of Apple devices within the organization.
Install, configure, and update software applications across Mac and Windows platforms.
Manage and support Microsoft 365 applications and services, including Exchange Online, SharePoint, and Teams.
Troubleshoot and resolve networking issues, including LAN, WAN, and wireless connectivity.
Document and maintain system configurations, procedures, and user guides.
Collaborate with cross-functional teams to implement technology solutions and optimize system performance.
Prioritize and manage IT support tickets, ensuring timely resolution and escalation when necessary.

What will you bring –

This role will work in rotating shifts in a 24x7 environment and on-call work. The ideal candidate will be a Mac expert: somebody we can count on to provide input on best practices and give solid answers based on experience and research. This is a system administration / helpdesk role, where you will be part of a team with a variety of responsibilities, including the entire lifecycle of our company laptops, servers, in-house and cloud services, etc.

Who are we –

Aryaka is the leader and first to deliver Unified SASE as a Service, the only SASE solution designed and built to deliver performance, agility, simplicity and security without tradeoffs. Aryaka meets customers where they are on their unique SASE journeys, enabling them to seamlessly modernize, optimize and transform their networking and security environments. Aryaka’s flexible delivery options empower enterprises to choose their preferred approach for implementation and management. Hundreds of global enterprises, including several in the Fortune 100, depend on Aryaka for cloud-based software-defined networking and security services. For more on Aryaka, please visit www.aryaka.com.

Why Aryaka –

We have won “Great Places to Work” World-Wide for 4 consecutive years because we have an amazing company culture that is inviting, collaborative, supportive, and inclusive to our employees. We encourage our employees to expand their knowledge base and provide the tools to help them get there. We are always innovating and looking at ways to improve and expand, and we listen to our employees and their ideas. We have an amazing group of very respected “Thought Leaders” who are always open to mentoring. We consider ourselves great Corporate Citizens which we show through our “Women In Technology” Program and “AryakaCares” Program as well as others. Our Benefits are World-Class, we have unlimited PTO, and a flexible work structure to allow you to maximize on your work/life balance. As Aryakans, we are 100% dedicated to being an equal opportunity employer and supporter of Diversity, Inclusion, and Belonging.

Aryaka Networks, Inc. is an equal opportunity employer and supporter of Diversity, Inclusion, and Belonging. All candidates from all backgrounds, ethnicities, genders, and gender identities are strongly encouraged to apply. Aryaka considers the "whole person" without regard to race, color, religion, sex, national origin, physical or mental disability, or veteran status.

Third-Party Agency Notice: Aryaka does not accept unsolicited resumes from 3rd party agencies. Should any agency send a resume to any employee within Aryaka without explicit invitation, the resume will be considered a gift, and no fee will be paid. All agencies must have a signed contract from Talent Acquisition management prior to any engagement.

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