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Customer Success Engineer

Banyan Security

Banyan Security

Customer Service, Sales & Business Development
Latambarcem, Goa, India
Posted on Tuesday, September 5, 2023

About Us

Banyan Security is a leading provider of zero trust security solutions for the modern workforce. Our device-centric Security Service Edge (SSE) product delivers a comprehensive range of integrated security capabilities – including Zero Trust Network Access (ZTNA), VPN as a Service (VPNaaS), Cloud Access Security Broker (CASB), and Secure Web Gateway (SWG) – all in a unified product that is simple to implement and boosts employee productivity.

About the Job

This is an incredible opportunity to get in early at a Pre-IPO Cyber Security company on a mission to modernize network access. The Customer Success Engineer will lead customers in their efforts to adopt our product and drive value for their business. In this role, you’ll work directly with our customers to provide security and operations expertise, leveraging deep knowledge of best practices in the Zero Trust ecosystem.

What You'll Do
  • Work closely with Banyan customers to ensure the successful deployments of our security solutions
  • Address technical issues that customers face during on-boarding and product use
  • Advocate for customers and provide internal feedback on how Banyan can better serve our customers
  • Deliver onsite or remote training and services to customers
  • Educate customers about new products and feature enhancements
  • Build collateral to help customers help themselves: knowledge base articles, documentation, code samples, webinars, etc.

What You'll Bring

The Customer Success Engineer is a technologist who understands the challenges organizations face in integrating innovative security technologies into complex IT environments across heterogeneous environments. You have engineering depth, a customer-first mentality, and the drive to ensure customers achieve their business and security objectives with our products. You can explain complex software concepts to customers simply and clearly.

  • A Bachelor's degree in Information Technology, Computer Science, or an Engineering discipline, or equivalent experience
  • 3+ years of experience in a customer-facing technical position at a software company, as a Technical Account Manager, Support Engineer, Solutions Engineer, or equivalent role
  • Passion for solving customer issues and advocating for their success in a fast paced, highly technical environment
  • Experience working with Security Services Edge (SSE) technologies such as SWG, CASB, DLP, and VPNaaS
  • Experience with identity and access technologies - SSO, SAML, OIDC, RBAC
  • Experience with cloud platforms - AWS, Azure, GCP, OCI
  • Ability to learn new technologies quickly
  • This is a remote job, based anywhere in Latin America
  • Experience working in fast-paced startups
  • Knowledge of the Zero Trust ecosystem and competitors
  • Experience with cloud security and permissions systems - VPC, Security Groups, IAM
  • Experience building and connecting APIs together, and working directly to help customers build API integrations
  • Operational knowledge of networking protocols
  • Understanding of TCP/IP, DNS, TLS, HTTP

  • Competitive salary
  • Stock Options
  • Flexible PTO
  • 100% Fully Funded Individual Healthcare Premiums
  • 401(k)
  • Virtual happy hours and team building events, fun culture and exhilarating work environment
Note to Recruiters and Placement Agencies
Banyan does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Banyan employee. Banyan will not pay fees to any third-party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered the property of Banyan.