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Wholesale Operations Coordinator



This job is no longer accepting applications

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United States · New York, NY, USA · Remote
Posted on Wednesday, January 10, 2024

Job Title:

Wholesale Operations Coordinator

About Bombas:

Bombas is a comfort focused premium basics brand with a mission to help those in need. The company launched in 2013, after the founders learned that socks are the #1 most requested clothing item at homeless shelters. From there, they set out to solve that problem, donating a pair of socks for every pair they sell. How do you donate a lot of socks? You sell a lot. And how do you sell a lot? You make the most comfortable socks in the history of feet. Millions of pairs sold and donated later, Bombas has continued to innovate within its mission and product, introducing new socks, as well as underwear and t-shirts, the #2 and #3 most requested clothing items at homeless shelters, all while continuing to make a positive impact on the community where we all work and live.

Click here to see what it's like to work inside the Bombas Hive!

The word Bombas is derived from the Latin word for bumblebees. Bees work together to make their hive a better place. At Bombas, we’re inspired by that. We know it’s the collective efforts of our team that keeps the Hive alive and strong - a team that is diverse and inclusive. Different perspectives strengthen our ability to make the most comfortable versions of the products people wear closest to their bodies every day and to serve the communities where we all work and live. We are committed to continuously building a Hive where all are welcomed, seen, and heard regardless of age, color, ethnicity, gender, gender identity, genetics, physical or mental ability, protected veteran, status, race, religion and sexual orientation. As a team, we will strive to create room for different experiences and empower all voices.

This role provides the opportunity to either work remotely within the U.S. or out of our Bombas HQ in New York City.

About the Job:

We are looking for an organized and conscientious team player to join our Operations Team as Wholesale Operations Coordinator, reporting to our Senior Sales Operations Manager. The ideal candidate will have 1-2+ years of experience working with EDI documents and retail orders, or a similar role in B2B order support. You will be essential to Bombas’s wholesale supply chain by ensuring data accuracy, timely transmission of documents, and supporting high fill rates.

Bombas products are best-in-class. The Operations Team is charged with providing an equally outstanding fulfillment and delivery experiences to our customers. To get the job done, you’ll use SPS, NetSuite, Excel, and Looker, and interact with teams internally and at our warehouse. This is an opportunity to join a fast-growing segment of the Bombas business.

What you’ll be responsible for:

  • Supporting fulfillment of retail sales orders
    • Acknowledge new sales orders; Verify accuracy of product details like style, price, and quantity; Coordinate with Sales Team to resolve inaccuracies
    • Populate order logs with order details to support record-keeping and prioritization of order fulfillment
    • Collaborate with Transportation Team to track inbound shipments and with Sales Team to communicate early or late arrivals
    • Decrement sold inventory from bulk orders to support inventory management and allocation across retail partners
    • Create and/or transmit orders to the warehouse
    • Problem-solve with internal and external teams upon encountering delays, product defects, or systems inaccuracies
    • Manage returned inventory with the warehouse
  • Supporting month-end close
    • Create fulfillment documents in systems
    • Compare details about shipped products across systems
      • Communicate with Accounts Receivable and external teams on order statuses and to resolve discrepancies
    • Close orders that will not be fulfilled to release allocated inventory
  • Fulfillment process improvements
    • Collaborate on process improvements to maximize fill rates and on-time, in-full delivery
    • Draft and maintain SOPs on order fulfillment processes
    • Scope systems improvements with internal teams as we work towards automating manual processes
  • MIscellaneous
    • In addition to Wholesale, Bombas also has E-commerce and Donation distribution channels. The Operations Team supports all channels, so this role may take on data entry and systems audits responsibilities outside of wholesale. Team work!

What we’ll love about you:

  • Strong organization skills, patience, and attention to detail
  • Ability and curiosity to explore and resolve data discrepancies
  • Commitment to deadlines
  • An interest in process improvement
  • A team player who is willing and happy to help
  • Strong written and verbal communication skills
  • Belief in our mission and understand the importance of giving-back
  • Inquisitive, love to learn, embrace failure, and never give up
  • Comfortable working in an open office or remote environment while staying focused

What you’ll love about us:

  • We are a team of smart, interesting, diverse, funny, and loving people.
  • We offer competitive compensation, employer paid health, medical and dental benefits, 401k with match, paid parental leave, snacks, socks and a fun, relaxed office environment.
  • We take the responsibility to make sure you are excited, happy, and find fulfillment in your work very seriously.
  • We value fun. This is why we host office lunches, offsite team outings and company retreats.
  • We believe in giving back to the community and helping those in need, which is why we volunteer as a team regularly.
  • We believe success comes from the collective effort of all, which is why all full-time employees receive equity in the business.
  • We offer flexible paid time off for all full-time employees. This includes unlimited vacation, sick days, and wellness days because we understand the value of health, relaxation, spending time with friends and family, and traveling the world.
  • We believe a healthy body equals a healthy mind, so we offer a $100 monthly wellbeing reimbursement.

What you’ll bring:

  • 1-2+ years experience (including internships) with B2B/retail fulfillment and/or systems
  • SPS and/or NetSuite experience a plus (or similar EDI or ERP systems)
  • Competency working with large data sets in Excel and/or ERP
  • Comfort learning to navigate new systems and adapting processes for efficiency gains
  • Experience working against deadlines, both independently and with teams
  • Experience documenting and following detailed processes

Bombas is committed to delivering competitive and equitable pay for our employees.

Each component of the Bombas total rewards package, including benefits and pay, is aimed at contributing to an environment where team members have resources to manage their lives and are enabled to focus on doing their best work.

The pay range for this position at the start of employment is expected to be between $45,000 and $51,000/year. However, the base pay offered may vary depending on multiple factors, including job-related knowledge, skills, experience, market factors, and business need.

The Bombas total rewards package offered for this position may also include other elements, such as annual bonus and equity target award opportunities as well as medical, financial, and well-being benefits. Additional details of these benefits will be provided if a candidate receives an offer of employment.

If hired, the position is “at-will” and the Company reserves the right to modify any component, plan, or program of the total rewards package at any time, for any reason.

This job is no longer accepting applications

See open jobs at Bombas.