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Associate Helpdesk Consultant

ConsenSys

ConsenSys

Romania
Posted on Friday, June 7, 2024

Our mission is to unlock the collaborative power of communities by making Web3 universally easy to use, access, and build on.

Working with Consensys puts you at the forefront of an evolving paradigm, transforming our society for the better. We fundamentally believe blockchain is the next generation of technology that can lay the foundation for a more just and equitable society.

Blockchain tech is just over 10 years old. Ethereum itself is still a toddler and we’re far from reaching our full potential. You’ll get to work on the tools, infrastructure, and apps that scale these platforms to billions of users.

You’ll be constantly exposed to new concepts, ideas, and frameworks from your peers, and as you work on different projects — challenging you to stay at the top of your game. You’ll join a network of entrepreneurs and technologists that reaches the edge of our ecosystem. Consensys alumni have moved on to become tech entrepreneurs, CEOs, and team leads at tech companies.

About the Help Desk Team:

The Help Desk team acts as a first point of contact for customers, solve the most common problems users may have, and gather all the necessary information before escalating to the higher support levels.

As an Associate Helpdesk Consultant, you will provide conversation (chat) support to customers of MetaMask and additional Consensys products.

We are seeking a detail-oriented, thorough and organized candidate to join our growing team. You’ll need excellent problem-solving, communication, and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team.

The ideal candidate will understand Ethereum and the Blockchain Ecosystem and have a B2+ Proficiency level in English both written and verbal.

What you'll do:
You will be responsible for responding to customer support requests by following the agreed procedures;

  • Work in a Thursday to Monday shift (Weekends) (subject to change for business needs)
  • Learn to use professional concepts
  • Apply knowledge and basic problem-solving techniques to define and resolve problems
  • Determines a course of action based on guidelines.

Would be great if you brought to the role:

  • Prior experience in a support role or Bachelor's degree in a Technical university
  • Excellent problem-solving skills
  • Strong communication and interpersonal skills
  • Enthusiasm for continual learning and interest in blockchain technologies
  • Ability to work in a team
  • Customer-friendly attitude
  • Patience
  • Follow through on commitments, take responsibility for work, and deliver work on time
  • Ask questions to clarify expectations
  • Own failures and learn from them

The Value You Deliver

  • Collaborating with peers, finding opportunities to improve and develop better practices and procedures to improve the customer support experience.
  • Develop stable working relationships internally
  • Exchanges standard/basic information with colleagues and immediate supervisor, project leaders, and other professionals in the team/group
  • Listen to different perspectives and remove biases from your own words and actions
  • Share new ideas and ability to adapt work when circumstances change
  • Escalate to lead when stuck and reflect on ways to improve from mistakes
  • Practice the Consensys Core Values regularly

Don't meet all the requirements? Don't sweat it. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes for our chaotic but fun, remote-friendly, start-up environment—apply anyway, detailing your relevant transferable skills in your cover letter. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role.

Don't meet all the requirements? Don't sweat it. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes for our chaotic-but-fun, remote-friendly, start-up environment—apply anyway, detailing your relevant transferable skills in your cover letter. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role.

Consensys is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Consensys is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself which can be found (https://consensys.io/careers/best-practices-to-avoid-recruitment-fraud/).

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