The Opportunity:

DataGrail works with some of the world’s top brands, including Amazon Prime Video, Salesforce, and New Balance (to name just a few).
As a Senior Customer Success Manager at DataGrail, you will serve as a trusted adviser who drives value for DataGrail’s most strategic customers. You will own the success journey for a book of key customers and ensure they have the right resources to realize their business outcomes and objectives. As part of that, you will solve hard problems and play a crucial role in understanding and translating the voice of the customer.

The Skill Set:

• Identify opportunity paths and deliver value to the Enterprise customers
• Create and deliver Success Plans in a high complexity, high-touch customer environment
• Develop relationships and work closely with individuals at all levels within a customer organization, including executives
• Proactively solve hard problems on behalf of customers, while managing competing priorities
• Ability to take on internal “build-the-business” projects that help the business scale
• You are organized with exceptional verbal, written, presentation and communication skills

Within 90 Days You'll:

• Build strong relationships with every customer in your portfolio.
• Understand DataGrail’s products, services, and core value drivers.
• Develop and implement customer success plans tailored to each customer’s needs.
• Complete third-party privacy training.

Within 180 Days You'll:

• Align/realign your customers goals with DataGrail value drivers and functionality.
• Create an action plan on how to deliver against goals, KPIs and functionality.
• Identify additional revenue-generating opportunities.
• Deliver on key internal “build-the-business” projects that support our scalable/repeatable growth as a company.

Within 365 Days You'll:

• Display industry and product expertise. Add to your knowledge on industry trends and customer success strategy.
• Act as a trusted advisor to the customer, and develop high-level relationships with stakeholders and project sponsors.
• Continue to develop a strategic account plan for your customers to support product expansion and ensure customer retention.
• Engage with DataGrail Product & Engineering to support and communicate customer requests around product roadmaps, customizations, or enhanced product functionality.