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IP Operations Director

Epic Games

Epic Games

Operations
Cary, NC, USA
Posted on Tuesday, April 9, 2024

WHAT MAKES US EPIC?

At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.

Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.

COMMUNICATIONS

What We Do

The Epic Communications team advances the company’s narrative and represents Epic products and the company vision to external and internal audiences globally. We create positive relationships and engagement strategies with a wide range of audiences, including media, investors, influencers, and policymakers.

What You'll Do

The IP Operations Director is responsible for managing the daily T&S operations required to support the needs of rights holders in the Epic ecosystem. You will lead a team that’s responsible for creating strategies to prevent and address intellectual property infringement, managing escalations, managing enforcement actions, and working closely with internal stakeholders to curb unauthorized intellectual property use and protect the organization's rights. You will partner with Legal, investigations, product, engineering, partnerships and creator relations as you navigate global laws and compliance and push forward Epic’s mission to maintain a safe platform for brands and creators.

In this role, you will

  • Manage copyright and trademark takedown, escalations and serve as the escalation point for complex IP matters
  • Prioritize daily work according to queue volume, team risk matrix, and critical metrics, collaborating effectively with outsource partners, shifting resources as necessary to meet service level agreements
  • Provide recommendations for improving the organization's intellectual property policies and enforcement efforts. Monitor and report on intellectual property infringement activities, including identifying emerging trends and threats
  • Consult on IP and IP-adjacent policies and guidance in partnership with legal
  • Track metrics for measuring and predicting resource requirements with the team's processing of legal requests and follow-up correspondence
  • Measure quality and accuracy of team decisions. Propose and implement process improvements to improve quality metrics
  • Explore scaled approaches to managing IP moderation needs, including vendor and contract support

What we're looking for

  • 8+ years of experience in intellectual property enforcement, including experience managing enforcement programs and developing strategies to prevent intellectual property infringement
  • Deep familiarity with the Digital Millennium Copyright Act
  • The ability to work through ambiguity with an emphasis on making policy-informed decisions
  • Demonstrated success implementing scalable solutions to complex operations challenges
  • Experience managing and training operations or trust and safety teams
  • Excellent communication skills with the ability to influence technically diverse audiences
  • Experience working collaboratively to improve processes measurably

EPIC JOB + EPIC BENEFITS = EPIC LIFE

Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.

ABOUT US

Epic Games spans across 19 countries with 55 studios and 4,500+ employees globally. For over 25 years, we’ve been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic’s award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.

Like what you hear? Come be a part of something Epic!

Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.

Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.