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Senior HR Operations Manager



People & HR, Operations
New York, NY, USA
Posted on Tuesday, April 2, 2024

About the role:

As Forter’s Senior HR Operations Manager, you will lead and oversee the day-to-day operations of the Human Resources department. This role involves managing HR processes, implementing efficient systems, and ensuring compliance with relevant laws and regulations. In addition, you will manage Benefit brokers responsible for design, communication and administration of Forter’s global benefits. You will collaborate with HR teams, executives, and other stakeholders to enhance the overall effectiveness and efficiency of HR operations.

What you’ll be doing:

  • Oversee and streamline HR processes, ensuring efficiency and compliance; Identify opportunities for process improvement and implement best practices.
  • Manage and optimize HR information systems (HRIS) and other technology platforms.
  • Ensure HR policies and practices comply with applicable employment laws and regulations including LOAs, time off.
  • Develop, update, and communicate HR policies and procedures.
  • Oversee the maintenance and accuracy of employee records, ensuring data security and privacy.
  • Implement and enforce records retention policies.
  • Supervise the onboarding and offboarding process for global employees ensuring a positive and efficient experience.
  • Oversee the resolution of employee inquiries related to HR policies, procedures, and general HR information.
  • Ensure timely and effective responses to employee needs.
  • Manage relationships with HR service providers and vendors- including health insurers, retirement plan administrators, and other service providers.
  • Ensure flawless Open Enrollment and Global Benefit Renewals occur through Benefits brokers.
  • Stay informed about benefits and operational trends to maximize budget investment.

What you’ll need:

  • Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree is a plus.
  • 8-10 years of experience in HR operations or a similar role, with a track record of increasing responsibility.
  • Strong knowledge of HR systems, processes, and compliance requirements.
  • Excellent leadership and people management skills.
  • Analytical mindset with the ability to make data-driven decisions.
  • Exceptional communication and interpersonal skills
  • Professional certifications in HR (e.g., SHRM-SCP, SPHR) are advantageous.

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

If you need assistance or an accommodation due to a disability, please email us at This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.


  • Competitive salary
  • Restricted Stock Units (RSUs)
  • Matching 401K Plan
  • Comprehensive and generous health insurance, including vision and dental coverage
  • Home office allowance
  • Generous PTO policy
  • Half day Fridays
Hybrid work:

At Forter, we have embraced a hybrid work model that combines the benefits of in-office collaboration with the flexibility of remote work. As part of this exciting approach, Team members are invited to work from the office at least 2 days per week. Within these two days, we encourage employees to join each week, for a department Team Day and for a Hub Day within each office. Your recruiter will share the specifics of these days.

Our hope is that a balance of in-person collaboration will aid massively in employee professional growth, development and relationship-building.

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

Salary Range: $166,000-184,000 annually + bonus + equity + benefits
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level.