Job Description:

We are looking for a motivated and tech-savvy IT Support Intern to join our team on a part-time, 3-month contract, with the potential for extension. This role is ideal for students or recent graduates eager to gain practical experience in IT support within a professional environment. As an IT Support Intern, you will assist with a variety of technical tasks, support our internal teams, and help ensure the smooth and efficient operation of our IT systems.

Responsibilities:

• Provide technical support to end-users, including troubleshooting hardware and software issues.
• Assist in the installation, configuration, and maintenance of computer systems, networks, and peripherals.
• Respond to support tickets and resolve technical problems in a timely manner.
• Perform regular system updates and maintenance tasks.
• Support the IT team in various projects and initiatives.
• Document and log support activities, maintaining accurate records of issues and solutions.
• Assist with the setup and management of user accounts and access controls.
• Provide support for office technology, including printers, scanners, and other equipment.
• Conduct basic network troubleshooting and support.
• Participate in training sessions and meetings as required.

Qualifications:

• Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field.
• Basic understanding of computer systems, networks, and IT fundamentals.
• Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.
• Willingness to learn and adapt to new technologies and processes.
• Availability to work 30 hours a week.
• Must be able to work in the Office

Preferred Qualifications:

• Experience with Windows and Mac operating systems.
• Experience with Google Workspace administration.
• Experience with Video Conference Equipment (Zoom Rooms, Google Meets etc)
• Experience with Okta or other identity and access management systems.
• Experience using MDM systems
• Familiarity with network protocols and configurations.
• Previous experience in a customer service or technical support role.
• Knowledge of basic scripting and automation tools.
• Fluent in English