We are seeking a highly skilled and detail-oriented Senior Salesforce Administrator to join our Go-To-Market (GTM) Systems team. Reporting to the Senior Manager - GTM Systems, you will serve as a key contributor to the design, maintenance, and enhancement of our Salesforce ecosystem. Your work will directly support sales, marketing, and customer success teams by optimizing workflows, ensuring data integrity, and enabling actionable insights through scalable solutions.

This position is ideal for a seasoned Salesforce professional passionate about enabling GTM teams through innovative, efficient, and effective system designs.

What you’ll be doing:

Salesforce Administration and Optimization:

Manage the configuration, customization, and ongoing maintenance of Salesforce, including user roles, profiles, logic, fields, layouts and integrations.
Identify and implement enhancements to optimize Salesforce for GTM processes, ensuring alignment with business goals.
Maintain data quality through regular audits, deduplication efforts, and implementing data hygiene protocols.

System Enhancements and Integrations:

Collaborate with stakeholders to gather requirements, design solutions, and deploy enhancements for Salesforce and integrated systems.
Lead or support the integration of third-party tools, such as marketing automation platforms, CPQ solutions, and customer success tools.
Develop and maintain comprehensive documentation for system configurations and processes.

Support and Troubleshooting:

Serve as a primary point of contact for Salesforce-related queries and issue resolution for GTM teams.
Provide user training, create resources, and drive adoption of Salesforce features across the organization.

Reporting and Analytics:

Partner with our analytics team to build and maintain dashboards and reports that provide actionable insights for sales, marketing, and customer success teams.
Partner with stakeholders to enhance pipeline attribution models, campaign tracking, and other reporting mechanisms.

Compliance and Best Practices:

Ensure Salesforce configurations adhere to compliance standards and best practices.
Proactively identify and address technical debt, working with leadership to prioritize enhancements.

What you’ll need:

5+ years of experience as a Salesforce Administrator or in a similar role.
Salesforce Administrator Certification is required; advanced certifications such as Advanced Administrator or Platform App Builder are a plus.
Expertise in Salesforce configuration, flows, process automation, and reporting tools.
Strong understanding of GTM processes, including sales, marketing, and customer success operations.
Experience with integrations involving Salesforce and tools such as Revenue Cloud/CPQ, marketing automation platforms, or customer success platforms.
Proven ability to work cross-functionally with technical and non-technical stakeholders.
Experience with Salesforce CPQ or similar tools.
Familiarity with data governance and pipeline attribution models.
Experience in project management or business analysis.

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

Great Place to Work Certification (2021, 2022, 2023)
Fortune’s Best Workplaces in NYC (2022, 2023 and 2024)
Forbes Cloud 100 (2021, 2022, 2023 and 2024)
#3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
Anti-Fraud Solution of the Year at the Payments Awards (2024)
SAP Pinnacle Awards “New Partner Application Award” (2023)
Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

If you need assistance or an accommodation due to a disability, please email us at interviewaccommodation@forter.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

Benefits:

Competitive salary
Restricted Stock Units (RSUs)
Matching 401K Plan
Comprehensive and generous health insurance, including vision and dental coverage
Home office allowance
Generous PTO policy
Half day Fridays

Hybrid work:

At Forter, we have embraced a hybrid work model that combines the benefits of in-office collaboration with the flexibility of remote work. As part of this exciting approach, Team members are invited to work from the office at least 2 days per week. Within these two days, we encourage employees to join each week, for a department Team Day and for a Hub Day within each office. Your recruiter will share the specifics of these days.

Our hope is that a balance of in-person collaboration will aid massively in employee professional growth, development and relationship-building.

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

Salary Range: $103,000 - $128,000 annually + bonus + equity + benefits
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level.

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