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HPC Applications Support Engineer

Next Silicon

Next Silicon

IT, Customer Service
United States
Posted on Sunday, May 5, 2024

HPC Applications Support Engineer

  • Business
  • USA
  • Full-time

Description

NextSilicon is a swiftly growing unicorn startup that is reimagining high-performance computing. Our pioneering coprocessor vastly accelerates supercomputers, driving them forward into a new generation. Our new software-defined hardware architecture enables HPC to fulfill its promise of breakthroughs in all fields of advanced research.

At NextSilicon, everything we do is guided by three core values:

  • Professionalism: We strive for exceptional results through professionalism and unwavering dedication to quality and performance.
  • Unity: Collaboration is key to success. That's why we foster a work environment where every employee can feel valued and heard.
  • Impact: We're passionate about developing technologies that make a meaningful impact on industries, communities, and individuals worldwide.

Join our customer success team as an HPC applications support engineer! We're seeking a highly skilled individual with a passion for customer engagement and the ability to identify system-level bugs, provide technical support, optimize HPC applications, drive new software features through direct customer engagement, and resolve client-facing issues.

In this dynamic role, you'll collaborate with highly distributed teams covering all aspects of product and business development. Operating at the forefront of computer science and scientific applications, you'll tackle challenges in diverse fields such as graph algorithms, sparse computations, weather prediction, and more. If you're passionate about science and technology, thrive on solving complex problems, and excel in a cutting-edge multi-disciplinary environment, join us and shape the future of high-performance computing!

Requirements

  • US citizenship with eligibility to visit US government research facilities
  • Master's or higher degree in computer science, engineering, physics, or a related field; candidates may be considered if they have relevant experience in lieu of an advanced degree
  • Proficiency in C, C++, and/or Fortran programming languages
  • Experience with Linux/Unix operating systems and shell scripting for system administration and troubleshooting
  • Working understanding of standards-based parallel programming models and languages such as MPI, OpenMP, CUDA, or OpenACC
  • Familiarity with HPC software stack components including LLVM compilers and toolchains, libraries, schedulers, and job submission systems (e.g., SLURM or PBS)
  • Experience, or ability to gain experience, in developing training and documentation for end-users of HPC applications and systems and providing technical support to identify and resolve client-facing issues
  • Knowledge of performance optimization techniques for parallel computing, including code profiling, tuning, and scaling
  • Strong written and verbal communication skills for collaborating across multidisciplinary teams, internally and externally
  • Capability to manage multiple tasks and priorities, meet deadlines, and adapt to changing requirements
  • Ability to work remotely and independently in a fast-paced environment with minimal direct supervision
  • Willingness to travel as necessary, ranging from monthly to quarterly

Responsibilities

  • Provide hands-on support, assisting customers in resolving technical issues for scientific HPC applications
  • Maintain up-to-date knowledge of key software features and communicate effectively with customers to provide guidance and support
  • Act as a liaison between internal teams, end-users, and relevant stakeholders to advocate for and fulfill customer needs, translating technical requirements into software features
  • Develop reproducible procedures for identifying, troubleshooting, and resolving client-facing bugs and runtime errors, ensuring timely resolution and customer satisfaction
  • Contribute to the development and upkeep of user documentation and support knowledge base
  • Profile and identify bottlenecks in a diverse range of HPC applications across various architectures

NextSilicon is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, age, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, status as a protected veteran, status as an individual with physical or mental disability, or other applicable legally protected characteristics. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. NextSilicon makes hiring decisions based solely on qualifications, merit, and business needs at the time.