Hey, it's time for you to join us showing the world we are the company that is changing paradigms, where we revolutionize the hours, minutes and seconds!

Do you want to know why Rappi?

⭐️ WE SEE OPPORTUNITIES where others see problems

⭐️ WE SEE CLOSE where others see distance

⭐️ WE SEE ADRENALINE where others see pressure.

Join a team where we are all capable of EVERYTHING, where we all have the same opportunities, regardless of gender, race, sexual orientation, religion, nationality, age, disability, training or experience.

Did you like what you have read so far? Find out how you will deliver magic together with us through your Rappi mission 🧡

Check out how it will impact our ecosystem:

Job Description:

We are seeking a dynamic and results-driven leader to join our team as a Customer Service Leader for Rappi Allies. This role is pivotal in ensuring outstanding customer service experiences for our restaurant partners, consumer packaged goods (CPGs) vendors, and e-commerce allies. The ideal candidate will possess strong leadership skills, a passion for customer satisfaction, and the ability to drive continuous improvement initiatives.

As part of Rappi, you will be responsible for:

Responsibilities:

• Develop and execute strategies to enhance customer service operations for restaurant partners, CPGs vendors, and e-commerce allies.

• Lead a team of customer service representatives to deliver exceptional support and assistance to allies, resolving inquiries, issues, and complaints promptly and efficiently.

• Collaborate with internal teams, including operations, sales, and product development, to ensure alignment on customer service initiatives and goals.

• Analyze customer feedback, trends, and metrics to identify areas for improvement and implement strategies to enhance the overall customer experience.

• Establish and maintain strong relationships with key allies, serving as the main point of contact for escalated issues and strategic discussions.

• Develop and implement training programs to ensure customer service representatives are equipped with the necessary knowledge and skills to deliver exceptional service.

• Monitor and evaluate customer service performance metrics, such as response times, resolution rates, and customer satisfaction scores, and implement corrective actions as needed.

• Stay informed about industry trends, best practices, and emerging technologies in customer service to continuously innovate and improve our service offerings.

Requirements:

• Bachelor's degree in business administration, marketing, or related field.

• 4 years of experience in customer service management, preferably in the technology, e-commerce, or food delivery industry.

• Proven leadership experience, with the ability to motivate and inspire a team to achieve results.

• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with allies and internal stakeholders.

• Strong analytical and problem-solving abilities, with the capacity to make data-driven decisions and prioritize competing demands.

• Proficiency in customer relationship management (CRM) software and other relevant tools for managing customer interactions and tracking performance metrics.

• Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and business needs.

• Fluency in English and Spanish, both written and verbal, is required.

Good and now, what are the requirements for me to be part of this neon universe?

.

Worker type:

Regular

Company:

Rappi Technology Colombia

For more information check our website https://about.rappi.com/es and check our reviews on Glassdoor https://acortar.link/Eqm07Q

we are waiting for you to build and deliver the magic together! #Rappi 🧡