Hey, it's time for you to join us showing the world we are the company that is changing paradigms, where we revolutionize the hours, minutes and seconds!

Do you want to know why Rappi?

⭐️ WE SEE OPPORTUNITIES where others see problems

⭐️ WE SEE CLOSE where others see distance

⭐️ WE SEE ADRENALINE where others see pressure.

Join a team where we are all capable of EVERYTHING, where we all have the same opportunities, regardless of gender identity, race, religion, nationality, age, disability, training or experience.

Did you like what you have read so far? Find out how you will deliver magic together with us through your Rappi mission 🧡

Check out how it will impact our ecosystem:

The Restaurants Analyst plays a key role in supporting restaurant operational performance across the platform. The role focuses on diagnosing operational gaps, analyzing performance trends, and contributing to data-driven solutions that support partners and internal teams. This position collaborates closely with Commercial, Operations and Product to address root causes that impact cancellations, defect rates, preparation times, and overall user experience.

As part of Rappi, you will be responsible for:

Responsibilities:

Performance Analytics: Use SQL and analytical tools to identify trends in cancellations, defect rates, prep-time accuracy, and partner behavior. Translate insights into actionable initiatives that improve restaurant performance and reliability.

Policy and Strategy Support: Support the design, evaluation, and refinement of operational policies, including compensation rules, cancellation management, and SLA performance frameworks for restaurants.

Cross-Functional Collaboration: Work with Commercial, Product, and Ops teams to execute initiatives that address the root causes of operational issues such as stockouts, prep-time deviations, or order handling failures.

Restaurant Process Optimization: Detect operational inefficiencies across restaurant partners and propose improvements that reduce cancellations, prevent defects, and improve end-to-end order flow.

Operational Governance: Monitor key KPIs related to restaurant operations and support alignment on priorities across countries, categories, and partner tiers.

Stakeholder Communication: Present findings, insights, and recommendations in a clear and structured way, ensuring alignment and adoption from country teams and cross-functional stakeholders.

Data Science and AI Modeling: Support the development and application of analytical models, including basic machine learning or AI-driven approaches, to improve decision-making processes and operational forecasting.

Good and now, what are the requirements for me to be part of this neon universe?

Qualifications:

Educational Background: Bachelor’s degree in engineering, business administration, economics, or a related field.

Analytical and Technical Skills: Proficiency in SQL (Snowflake) and data analytics; ability to build structured analyses, identify operational patterns, and support model development.

AI and Modeling Skills: Basic understanding of statistical modeling, machine learning, or AI-based approaches, with the ability to work with datasets to support predictive or classification use cases.

Problem-Solving Skills: Ability to identify operational gaps, propose solutions, and support execution through a structured, data-driven approach.

Collaboration and Communication: Strong cross-functional communication skills and ability to influence stakeholders through insights.

Language Proficiency: Fluency in Spanish and English.

Worker type:

Regular

Company:

Rappi Technology Colombia

For more information check our website https://about.rappi.com/es and check our reviews on Glassdoor https://acortar.link/Eqm07Q

we are waiting for you to build and deliver the magic together! #Rappi 🧡