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Sr. Director, Customer Success



Customer Service, Sales & Business Development
Posted on Wednesday, June 19, 2024
In the cloud, every second counts. On the leading edge of security, Sysdig stops attacks in real time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. We are passionate open source enthusiasts at heart and technical problem-solvers who are continually innovating and delivering powerful solutions to secure cloud-native applications.
We value diverse opinions and open dialogue to spur ideas. We believe in working closely together to achieve our goals, and since our launch, we have been flexible with when and where we work. We’re an international company that understands how to cultivate a strong culture across remote teams.
And we’re a great place to work too – we’ve been named a “Best Place to Work” by Inc.,the San Francisco Business Times and the Silicon Valley Business Journal, and we won six workplace awards from Comparably this year. We have been recognized by Deloitte as one of the 500 fastest-growing organizations for the last four years.
We are looking for driven team members who want to join us on our mission to lead cloud security globally. Does this sound like the right place for you?

What you will do

  • Reporting to the Global SVP Customer Success you will recruit, motivate, and lead a team of high-performance Customer Solution Engineers focused on serving Enterprise customers.
  • Drive GRR/NRR metrics growth within your book of business with tight alignment with the Sales leadership in your geo
  • Injecting thought leadership, strategic planning and innovation into both -Customer activities but internal initiatives.

What you will bring you

  • 10+ years experience in operational leadership role (corporate, sales, customer success)
  • Relevant hands-on technical experience, in one or more of the following domains: public cloud (AWS, GCP, Azure), Virtualization, Networking, -Kubernetes/containers, Security, Scripting, APIs, or other related technical domains.
  • Deep understanding of software businesses, with knowledge of both the subscription and renewal models.

What we look

  • Strong analytical and goal-oriented mindset backed by expert-level project management knowledge and skillset.
  • Ability to effectively prioritize complex business structures.
  • Flexibility of working in an environment of sporadic operational needs with varying urgencies and adapt to changing priorities.

Why work at Sysdig?

  • We’re a well-funded, fast-growing company that has a large enterprise customer base.
  • We have a pragmatic and transparent culture from the CEO down.
  • We are leading the cloud security market.
  • Our open source tools ( are widely used and loved by technologists and developers.

When you join Sysdig, you can expect

  • Competitive compensation, including equity opportunities.
  • An international culture with employees in more than 40 countries.
  • Flexible work arrangements.
  • Mental well-being support for you and your family; company-wide recharge days.
  • Career growth and development opportunities.
We would love for you to join us! Please reach out even if your experience doesn’t perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career is unconventional.
Please note that some of our Hiring Managers are globally distributed, an English version of your CV will be highly appreciated.
Sysdig values a diverse workplace and strongly encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.