At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way.

We created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic Al. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most.

Culture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be.

If you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you.

This position is dedicated to individuals belonging to the Categorie protette ex art. 1 L. 68/99.

What you will do

You will work as an important member of the technical support team providing senior level technical knowledge to CREs in the form of mentoring, consulting on complex issues.
You will work with and foster relationships with the development engineering team to ensure tracking on engineering escalations, bugs and feature requests.
You will develop technical troubleshooting sessions, trainings and guides for internal CRE team members.
You will develop in the internal collection of knowledge base articles.
You will evaluate and document bugs and enhancement requests as seen in the field, and through reproduction.
Work with our Escalation Management team on hot accounts which are high touch

What you will bring with you

You will report to the Director of Customer Reliability
5+ years of experience as a senior technical support/escalation resource or team/technical lead for enterprises in a similar or related field (container management, cloud management, cloud security).
Master level kubernetes and Linux experience.
Knowledge of one or more scripting languages (Bash/Shell/Python, etc).
Knowledge of public providers and their services e.g. AWS, Azure, GCP, Oracle and IBM Cloud.
Experience balancing multiple challenges simultaneously.

What we look for

Working knowledge of Cassandra, Elasticsearch, and/or Kafka.
Experience in using or integrating with Systems Management technologies.
Hands-on experience with PaaS tools or other cloud management software.
Experience in application integration.
Fluent English is required
Experience writing and communicating with internal and external stakeholders.

Why work at Sysdig?

We're a well funded startup that already has a large enterprise customer base
We have an organisational focus on delivering value to customers
Our open source tools are widely used and loved by technologists & developers

When you join Sysdig, you can expect:

Extra days off to prioritize your well-being
Mental health support for you and your family through the Modern Health app
Great compensation package

We would love for you to join us! Please reach out even if your experience doesn't perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.

Some of our Hiring Managers are globally distributed, an English version of your CV will be appreciated.

Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.

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