Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumer’s self-service demands, enterprises are modernizing customer engagement and experience models. Ushur is fast becoming the platform of choice for Customer Experience Automation™, enabling these enterprises to leapfrog their digital native counterparts and deliver delightful customer and employee experiences. With cutting-edge Conversational AI, Machine Learning and Intelligent Process Automation technologies, Ushur has enabled Fortune 100 enterprises including some of the world’s most well known brands in healthcare, insurance, banking and financial services sectors to automate their customer engagement. Cloud-native, 100% no-code and purely workflow-driven, Ushur empowers citizen developers within business operations teams to build AI-powered, fully-automated and omni-channel experience to digitally transform customer journeys end-to-end.

Designation: Associate Solutions consultant

Location: Bangalore, India

The solution consulting team at Ushur works as a bridge between customers, sales, product and engineering teams to ensure the successful sale, onboarding, expansion and renewal of our customers. As an Ushur Associate Solutions consultant, you’ll be responsible for supporting our solution consulting and sales team to help our customers maximize the benefits of Ushur. This includes scoping and designing end-user and customer automation journeys using state-of-the-art Artificial Intelligence, and data science. The position as an Associate Sales Consulting is at the heart of the Sales Consulting team, driving the business forward and shaping the success of our customers.

We seek a bright, motivated individual with a passion for learning and the ambition to be a key part of our growth strategy. Above all, we are looking for a strong communicator who can collaborate effectively internally and externally to get things done.

While the role is technical in nature, you'll have the opportunity to work with our customers and our internal teams daily. In addition, you'll be relied on to demonstrate initiative and the ability to seek out relevant information along with operating with a sense of urgency to meet potential customer needs, whatever they may be.

This role is a great position to start your career in sales. The Associate Sales Consultant role will carry a one-year to 18-month growth plan allowing you to promote into more senior roles within the organization.

● Become a power user of the Ushur Platform and be able to respond to functional and technical elements

● Provide basic client-facing demonstrations

● Analyze and draft detailed RFx responses

● Provide the Sales Consulting team documentation and configuration assistance during Proof of Concept (POC's)

● Building components for and supporting demonstrations of product solutions, helping answering customer questions and capturing technical discussions.

● Supporting product development, bugs using Asana and Jira

● 1-2 years experience in a consulting company or mid-to-large SaaS enterprise solutions company or similar experience

● 1-2 years of experience in sales preferred but not required

● Startup DNA is a must: willing and able to do "whatever it takes" with motivation to find solutions rather than admire the challenge.

● Customer-first behavior

● Strong verbal, written, and presentation skills

● Familiarity with cloud services, preferably Amazon AWS

● Familiarity with REST APIs and Postman tool

● Passion for technology and for being a part of a fast-growing SaaS startup where we move quickly and wear many hats

● Flexible approach, able to operate effectively with uncertainty and change

● Driven, self-motivated, enthusiastic and with a “can do” attitude