Community Content Analyst
Ushur
This job is no longer accepting applications
See open jobs at Ushur.See open jobs similar to "Community Content Analyst" Third Point Ventures.Marketing & Communications, IT
Bengaluru, Karnataka, India
Posted 6+ months ago
Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumer’s self-service demands, enterprises are modernizing customer engagement and experience models. Ushur is fast becoming the platform of choice for Customer Experience Automation™, enabling these enterprises to leapfrog their digital native counterparts and deliver delightful customer and employee experiences. With cutting-edge Conversational AI, Machine Learning and Intelligent Process Automation technologies, Ushur has enabled Fortune 100 enterprises including some of the world’s most well known brands in healthcare, insurance, banking and financial services sectors to automate their customer engagement. Cloud-native, 100% no-code and purely workflow-driven, Ushur empowers citizen developers within business operations teams to build AI-powered, fully-automated and omni-channel experience to digitally transform customer journeys end-to-end.
The Role:
The Customer Growth team at Ushur is responsible for driving adoption and value realization for Ushur customers. As a Community Content Analyst, you will be an integral part of our team, responsible for curating, analysing and optimizing content within our online community platforms. Your role will involve ensuring that the community members receive valuable and engaging content while monitoring trends and user behaviours to contribute to data-driven decisions. This position offers the opportunity to work closely with Solution Consultants and Customer Success team to help define content for our customer journeys
Responsibilities:
● Create high-quality content for community, customer usecases and newsletters.
● Be the English language expert for field teams to consult on Customer Experience automation journeys.
● Collaborate with subject matter experts to gather and create content that addresses community needs, questions and interests.
● Develop a content calendar that aligns with the community's goals and the organization's brand voice.
● Proactively engage with community members by responding to comments, questions, and discussions.
● Foster meaningful conversations and connections by identifying opportunities for engagement and collaboration.
● Encourage user-generated content and facilitate community-driven initiatives.
● Collaborate with cross-functional teams to share insights and contribute to strategic decisions.
● Compile and analyze community engagement data, including user interactions, content performance, and trends.
● Prepare regular reports on key performance indicators (KPIs) to track the impact of community initiatives.
Skills & Experience:
● Bachelor’s Degree in mass communication, journalism
● Excellent written and verbal communication skills, with a strong command of the English language
● Proven experience in content creation, curation, and community management
● Strong organizational skills to manage multiple content initiatives and timelines.
● Passion for technology and for being a part of a fast-growing SaaS startup where we move quickly and wear many hats.
● Driven, self-motivated, enthusiastic and with a “can do” attitude
This job is no longer accepting applications
See open jobs at Ushur.See open jobs similar to "Community Content Analyst" Third Point Ventures.