Sr. Technical Consultant (Remote)
Ushur
IT
Santa Clara, CA, USA
Posted on Friday, September 1, 2023
Description
Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumer’s self-service demands, enterprises are modernizing customer engagement and experience models. Ushur is fast becoming the platform of choice for Customer Experience Automation™, enabling these enterprises to leapfrog their digital native counterparts and deliver delightful customer and employee experiences. With cutting-edge Conversational AI, Machine Learning and Intelligent Process Automation technologies, Ushur has enabled Fortune 100 enterprises including some of the world’s most well known brands in healthcare, insurance, banking and financial services sectors to automate their customer engagement. Cloud-native, 100% no-code and purely workflow-driven, Ushur empowers citizen developers within business operations teams to build AI-powered, fully-automated and omni-channel experience to digitally transform customer journeys end-to-end.
The Role
The Solution Consulting team at Ushur works as a bridge between customers, sales, product and engineering teams to ensure the successful sale, onboarding, expansion and renewal of our customers. In the role of Senior Technical Consultant, you will drive quality and scalable solution designs for our customer implementations. You will require a strong understanding of common business challenges related to customer engagement, use of AI/ML, and customer experience automation in our go to market industries of insurance, healthcare, and financial services. You will be part of the growing team and collaborative environment where your opinion and ideas matter.
Responsibilities
- Create and build complex Workflows using industry best practices
- Write solution and technical documentation including ERDs, data flow diagrams, and business process flows.
- Utilize your outstanding technical consulting skills to implement software solutions
- Lead and drive scope definition, requirements analysis, functional and technical design, application build, product configuration, unit testing, UAT and production deployment
- Provide technical oversight on multiple customer engagements and ensure solutions meet standards
- Provide support and technical implementation on multiple projects at multiple clients
- Quarterback tactical teams to proactively ensure smooth deployment of features at scale
- Work towards acting a Subject Matter Expert to the organization and proactively respond to ad hoc questions
- Understand Customer business requirements and design scalable end-to-end solutions to satisfy them.
- Create solution and technical documentation, including ERDs, data flow diagrams, and business process flows.
- Lead both in person and remote sessions with key client stakeholders from business or technical audiences.
- Supporting product development, bugs using Asana and Jira
Experience
- Bachelor's degree in Computer Science or equivalent experience.
- 5+ years of experience designing technical solutions for cloud applications.
- Experience in software development. Python or Java. Skilled with REST APIs and Postman tool.
- Diligent in Agile delivery.
- Strong knowledge of software platforms/frameworks and associated solutioning approaches such as Salesforce.com, Netsuite, and MS Dynamics 365.
- Familiarity with cloud services, preferably Amazon AWS
- Solid organizational skills, including attention to detail and multi-tasking.
- Excellent interpersonal skills to effectively communicate with cross-functional teams, technical and non-technical personnel.
- Strong problem solving and negotiation skills.
- Startup DNA is a must: willing and able to do "whatever it takes" with motivation to find solutions rather than admire the challenge.
- Customer-first behavior
- Strong verbal, written, and presentation skills
- Passion for technology and being a part of a fast-growing SaaS startup where we move quickly and wear many hats
- Flexible approach, able to operate effectively with uncertainty and change
- Driven, self-motivated, enthusiastic and with a “can do” attitude
- 50-75% travel required
Benefits
Great Company Culture. We pride ourselves on having a values-based culture that is welcoming, intentional, and respectful. Our internal NPS of over 65 speaks for itself - employees recommend Ushur as a great place to work!
Bring your whole self to work. We are focused on building a diverse culture, with innovative ideas where you and your ideas are valued. We are a start-up and know that every person has a significant impact!
Rest and Relaxation. Unlimited PTO, wellness days, paid holidays, and more!
Health Benefits. Comprehensive health, dental, and vision. We offer a variety of plans to meet the needs of you and your loved ones.
We care about your Future. Access to 401(k) so you can contribute and generous stock options.
Keep learning. One of our core values is Growth Mindset - we believe in lifelong learning. Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses and support your ongoing development and career growth.
Flexible Work. In-office, work-from-home, or hybrid, depending on position and location. We seek to create an environment for all of our employees where they can thrive in both their professional and personal lives.