Customer Growth Operations Analyst Internship
Ushur
This job is no longer accepting applications
See open jobs at Ushur.See open jobs similar to "Customer Growth Operations Analyst Internship" Third Point Ventures.IT, Customer Service, Sales & Business Development, Operations
Bengaluru, Karnataka, India
Posted on Wednesday, October 4, 2023
Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumer’s self-service demands, enterprises are modernizing customer engagement and experience models. Ushur is fast becoming the platform of choice for Customer Experience Automation™, enabling these enterprises to leapfrog their digital native counterparts and deliver delightful customer and employee experiences. With cutting-edge Conversational AI, Machine Learning and Intelligent Process Automation technologies, Ushur has enabled Fortune 100 enterprises including some of the world’s most well known brands in healthcare, insurance, banking and financial services sectors to automate their customer engagement. Cloud-native, 100% no-code and purely workflow-driven, Ushur empowers citizen developers within business operations teams to build AI-powered, fully-automated and omni-channel experience to digitally transform customer journeys end-to-end.
Link:https://ushur.com/
Designation: Customer Growth Operations Specialist Intern
Location: Bangalore, India
Work Mode: Hybrid
The Role:
The Customer Growth team at Ushur is responsible for driving adoption and value realization for Ushur customers. As a CG Ops Analyst Intern at Ushur, your mission will be to drive the effectiveness and efficiency of our Customer Growth teams and play a vital role in the day to day operations and implementation of new scalable processes at Ushur. You will work closely with our Customer Growth team to support critical functions and relive operational pain points across multiple mediums.
Responsibilities:
Define and continuously improve team metrics and availability of data Analyze, manipulate and present internal metrics for leadership and GTM teams through dashboards and presentations
Consistently detail the analysis, results and operational processes, which can be reused by the team
Always be on the lookout to improve existing processes and contribute to the implementation of these improvements
Manage and drive adoption of CS tools and processes, including reporting and dashboards for key business measures and performance
Assist in the documentation and automation of processes
Organize and manage technical collateral – Use Case/POC library, solution documents, best practice documents, training materials
Cross-Functionally collaborate with various teams within Ushur to achieve companywide objectives
Provide materials and data that help Customer Growth teams work more effectively
Drive knowledge transfer across teams
Help foster company-wide culture of Customer Success
Skills & Experience:
Passion for efficiency and processes improvement
Great time management and prioritization skills
Excellent verbal and written communication skills with the ability present analysis/findings in a clear and concise manner
Be a phenomenal teammate who thrives in a diverse distributed team
Proactive, well-organized, and have proven attention to detail
Have a high sense of urgency to meet milestones/ dates and deliver projects
Passion for technology and for being a part of a fast-growing SaaS startup where we move quickly and wear many hats
Driven, curious, self-motivated, enthusiastic and with a “can do” attitude
This job is no longer accepting applications
See open jobs at Ushur.See open jobs similar to "Customer Growth Operations Analyst Internship" Third Point Ventures.