Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumer’s self-service demands, enterprises are modernizing customer engagement and experience models. Ushur is fast becoming the platform of choice for Customer Experience Automation™, enabling these enterprises to leapfrog their digital native counterparts and deliver delightful customer and employee experiences. With cutting-edge Conversational AI, Machine Learning and Intelligent Process Automation technologies, Ushur has enabled Fortune 100 enterprises including some of the world’s most well known brands in healthcare, insurance, banking and financial services sectors to automate their customer engagement. Cloud-native, 100% no-code and purely workflow-driven, Ushur empowers citizen developers within business operations teams to build AI-powered, fully-automated and omni-channel experience to digitally transform customer journeys end-to-end.

Responsibilities:

1. Automation Framework Development:
Design, develop, and maintain scalable automation frameworks, with a preference for expertise in Java OR Python.
Implement best practices for test automation to ensure efficiency, maintainability, and reliability of automated test suites.
2. Test Case Automation:
Automate new test cases and continuously enhance existing automated test suites to cover a wide range of scenarios.
Collaborate with cross-functional teams to identify and automate critical test scenarios for various product features.
3. Tool Proficiency:
Selenium or any similar web UI testing library and any API testing libraries in Java with a good knowledge of using Postman tools
Experience in using mocks and using them for communication channels like SMS, email, voice
Knowledge of AWS-related terms like security groups, vpc, ec2, eks
Experience in working with Kubernetes/ Docker production environments would be really good to have
Stay current with industry trends and technologies related to test automation tools.
Conduct proof of concepts on new tools and technologies, assessing their applicability and effectiveness in our testing processes.
4. Quick Understanding of Functionality:
Demonstrate the ability to rapidly grasp complex software functionalities and provide efficient automated testing solutions.
Experience in working with node.js backend components
5. Process Improvement:
Actively identify areas for process improvement within the automation and testing workflows.
Implement improvements to enhance the efficiency and effectiveness of the overall testing process.
6. Collaboration and Teamwork:
Work closely with developers, product managers, and quality assurance teams to ensure the delivery of high-quality software.
Foster a collaborative and positive team environment by actively participating in team meetings and knowledge-sharing activities.

Qualifications:

Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.
8-12 years of experience in software development with a focus on test automation.
Proficient in programming languages, with a strong preference for Java.
Hands-on experience in developing and maintaining automation frameworks.
Experience in Selenium, API testing, UI testing.
Proven ability to quickly understand complex software functionalities and design effective automated test cases.
Experience conducting proof of concepts on new tools and technologies.
Strong analytical and problem-solving skills.

Personal Traits:

Proactive and self-motivated with a strong sense of ownership.
Excellent communication and collaboration skills.
Detail-oriented with a focus on delivering high-quality results.
Ability to adapt to a fast-paced and dynamic work environment.
Passion for continuous learning and improvement.

Benefits:

Great Company Culture. We pride ourselves on having a values-based culture that is welcoming, intentional, and respectful. Our internal NPS of over 65 speaks for itself - employees recommend Ushur as a great place to work!
Bring your whole self to work. We are focused on building a diverse culture, with innovative ideas where you and your ideas are valued. We are a start-up and know that every person has a significant impact!
Rest and Relaxation. 20 days of flexible leaves per year, quarterly Wellness Friday (aka a day off to care for yourself) and more!
Health Benefits. Preventive health checkups, Medical Insurance covering the dependents, wellness sessions, and health talks at the office
Keep learning. One of our core values is Growth Mindset - we believe in lifelong learning. Certification courses are reimbursed. Ushur Community offers wide resources for our employees to learn and grow.
Flexible Work. In-office or hybrid working model, depending on position and location. We seek to create an environment for all our employees where they can thrive in both their profession and personal life.

Why join us?

We are passionate about Ushur, our product, and helping our employees grow and develop in their career in a caring, collaborative environment. We offer a very competitive compensation plan & stock options for the ideal candidates.

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