Job Description
Ushur delivers the world’s first Customer Experience Automation platform built specifically for regulated industries. Purpose-built for delivering ideal self-service, Ushur infuses intelligence into digital experiences for the most delightful and impactful customer engagements. Equipped with guardrails and compliance-ready infrastructure, Ushur powers vertical AI Agents for healthcare, financial services, and insurance use cases.
Designed for rapid code-less deployment with flexible, advanced capabilities for IT and business teams, enterprises can transform customer and employee journeys at scale in the fastest time to value.

Title: AI Application Engineer

Experience: 5-8 Years

Location: Bangalore

Work Mode: Hybrid

The Role

Ushur is seeking an AI Application Engineer to join a high-impact team to build our AI-powered language intelligence, conversational automation, and document intelligence stacks. We are looking for a technically strong engineer who develops ML applications, works with our existing AI/ML stack, and also interfaces with our customers on a regular basis. This role requires frequent interactions with customers, and prior experience directly working with customers on a regular basis is a must-have for this profile.

Responsibilities

• Design, develop, and support AI/ML powered solutions for enterprises based on Ushur’s ExperienceOS micro-engagement platform. Work closely with the Ushur AI Lab team to design and implement LLM-powered, multi-skilled AI agents around intelligent document processing and conversational AI applications.
• Collaborate with a team of talented engineers involved in various disciplines around the product, including architects, developers, testers, and machine learning engineers.
• As part of this role, your responsibilities will include client interaction to identify high-level requirements and translate them into detailed solutions. You will leverage various ML models and agents within the Ushur LLM stack to deliver compelling digital experiences.
• Work with DevOps, QA, and other teams to deliver programs successfully.
• Support technical enablement sessions to educate our customers/Solution Consultants about the various AI capabilities within the Ushur platform.

Qualifications

• Bachelor’s/Master’s degree in Computer Science, Statistics, or a related technical field.
• 2+ years of experience in the Natural Language Processing (NLP) domain.
• 2+ years of experience in directly working with customers, interfacing with customers on a regular basis, and being willing to lead conversations with customers.
• Strong programming skills in Python or Java and experience with contemporary ML frameworks (PyTorch, TensorFlow).
• Must have worked with LLMs, prompt engineering, prompt tuning, and have the ability to work with LLMs on a daily basis to solve customers’ problems.
• Excellent verbal and written communication skills.

Nice-to-haves

• M.S. in Applied Math/Computer Science or other data science-related disciplines.
• Prior experience with training customers on the features developed by the team.

Why Join Us?

• Thriving Company Culture: At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.
• Bring Your Whole Self to Work: We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact.
• Rest and Recharge: We encourage work-life balance with 20 days of flexible paid time off annually. Your well-being matters, and we make space for it.
• Comprehensive Health Benefits: Your health is a priority. We provide preventive health check-ups, medical insurance coverage for employees and their dependents, wellness sessions, and expert-led health talks at the office.
• Invest in Your Future: We offer competitive compensation and stock options to give you a stake in Ushur’s success. You’ll grow with us while contributing meaningfully to our journey.
• Embrace Growth: Growth Mindset is one of our core values – we believe in lifelong learning. Employees are encouraged to explore certification courses and professional development, with reimbursement opportunities. You’ll also have access to the Ushur Community’s vast learning resources.
• Flexible Work Options: We recognize the need for flexibility. Depending on your role and location, we offer an in-office or hybrid work model that supports both collaboration and personal well-being.